FAQ
A few things you might like to know.
How do I place an order?
Choose your products, select any available size options, add them to your bag and continue to checkout.
Which payment methods can I use?
The available payment methods are displayed at checkout. Payment availability may vary by your location.
Can I change an order?
Contact us with your order number as soon as possible. Changes depend on whether processing has begun.
How can I track my order?
Use our order-tracking page with your order number and billing email. Tracking details depend on the delivery service used.
Where can I find shipping costs?
Enter your delivery address at checkout to see the shipping options available for that destination.
What if an item is out of stock?
Unavailable items cannot be ordered unless backorders are explicitly offered on the product page.
How do I choose my size?
Check the options and product details before ordering. Contact us if you need further measurements.
How do I request a return?
Read the shipping and returns policy and contact us with your order number before sending an item back.
Do I need an account?
Available guest-checkout and account options appear at checkout. You can manage an account through My Account.
How do favourites and comparison work?
Favourites and comparison selections are saved in your current browser. Clearing browser data removes those selections.
How do I contact customer care?
Use the contact form and include the details needed to help us understand your question.
Can I use a discount code?
If you have a valid coupon, enter it in the shopping bag or checkout. Coupon terms are shown when applicable.