CUSTOMER CARE
Delivery and returns.
Before you order
Enter your delivery address at checkout to see the available shipping methods and costs. We will only accept delivery destinations supported by the store.
Processing and delivery
Processing and delivery estimates are shown in product information or at checkout where available. Contact us before ordering if you need a specific delivery date. Delivery may be affected by carriers, customs or local conditions.
Returns and cancellations
Contact us with your order number and the item concerned before sending anything back. The store will explain the applicable return procedure, address, eligibility and refund arrangements. Your mandatory consumer rights remain unaffected.
Incorrect or damaged items
Contact us promptly with the order number and a description of the issue. Photographs can help us understand and resolve the problem.